RETURN POLICY:
General Returns.
A general return is a return for any reason other than for an item that is defective or damaged. We can process general returns and refunds only for items purchased from KBDISTRIBUTORS.COM. To set up a return simply send an email to
returns@kbdistributors.com. Please include your order number, purchase date, and reason for the return. All returns must be set up within 30 days from the day you receive your product. We will respond with a Return Authorization Number and a return shipping address. General returns must adhere to the following conditions.
- All returned merchandise must be in resalable condition
- The product must be free from scratches and/or defects
- All merchandise cannot have been installed
- You must have the original packaging for the item
- There cannot be any writing or labels on the packaging for the item
- Packages must be sent back by the customer via a traceable source, such as FedEx or UPS. Please do not use USPS
- All items must be returned with their assigned return authorization (RGA) number. Items returned without an RGA number may delay your refund.
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PLEASE NOTE: Items marked as Clearance are not eligible for return unless defective. Please be aware that due to the nature of clearance sales we may not be able to offer a replacement on a defective clearance item.
- We do not offer free returns
DEFECTIVE ITEM RETURNS:
If you need to return a damaged or defective item. Please contact us atreturns@kbdistributors.com. Please include your order number, purchase date, and nature of damage or defect. We may ask for images in some cases. Once we receive your email we will contact you with further instructions.